- Service Cloud.
Deliver Service That Delights
Empower your agents, boost customer satisfaction, and scale service with AI.
Challenges
Customers frustrated with long wait times.
Agents overwhelmed by manual ticket handling.
Limited visibility into customer history.
Siloed communication across phone, email, and chat.
Overview
Service Cloud unifies customer service into one hub—phone, email, chat, and social—backed by AI-driven routing and knowledge management.
Key Capabilities
How Vantage Helps
- AI-enhanced workflows with Einstein AI + AgentForce.
- Setup of omni-channel support for GCC + US companies.
- Customer self-service portals to reduce case volume.
- CSAT, SLA, and case resolution analytics for leadership
Industry Applications
Manufacturing
Advanced demand forecasting integrated with production planning ensures that manufacturers can accurately predict customer needs, align resources effectively, reduce overproduction or stockouts, and optimize overall operational efficiency.
Healthcare
Streamline and manage B2B partnerships between hospitals, clinics, and insurance providers to ensure smooth collaboration, faster claim processing, improved patient care coordination, and stronger long-term relationships.
Hospitality
Effectively track and manage corporate deals, group bookings, and event sales to maximize revenue opportunities, strengthen client relationships, and streamline operations for conferences, banquets, and business travel partnerships.
Case Study
"A US healthcare provider used Service Cloud with AgentForce: 40% faster case resolution, 25% lower support costs, Higher patient satisfaction scores."
Elevate customer service with Service Cloud.
